Privacy & SMS Communications Policy

Privacy & SMS Communications Policy

Privacy & SMS Communications Policy

Last Updated: March 16, 2026

1. Who We Are
WEEZ Solutions LLC d/b/a Metnology (“Metnology,” “we,” “us,” or “our”) provides managed IT, cybersecurity, cloud, and compliance services to organizations throughout Florida. This Privacy & SMS Communications Policy explains how we collect, use, disclose, and safeguard personal information gathered through our website, services, and SMS programs, including the text-message journey required for RingCentral A2P registration.

2. Information We Collect
– Contact details: name, email, phone number, organization, title.
– Account, billing, and support information for active customers.
– Communications content and metadata (emails, SMS, chat, and support tickets).
– Website usage data (log files, page views, form submissions, cookies, analytics).
– Technical telemetry generated while delivering managed services.
We only collect the minimum information necessary to deliver or improve the services you request.

3. How We Use Information
We use personal information to:
– Provide, maintain, and support our managed IT and security services.
– Respond to inquiries, demos, proposals, and support requests.
– Send operational updates, security notices, invoices, and other business communications.
– Deliver marketing or educational content when you opt in.
– Comply with legal obligations and enforce our agreements.
– Analyze usage trends to improve our offerings and security posture.

4. How We Share Information
We never sell your personal information. We only share it with:
– Trusted vendors that help us operate (cloud hosting, ticketing, billing, SMS providers such as RingCentral).
– Legal or regulatory authorities when required by law or to protect our rights or customers.
Third parties are bound by confidentiality and may only use the data to perform the contracted service.

5. SMS Program Disclosures
– Program name: Metnology SMS Updates.
– Purpose: appointment reminders, urgent service notifications, security advisories, account updates, and occasional marketing notices if you opt in.
– Opt-in: You consent to receive texts when you provide your mobile number via our web forms, contracts, or by texting a Metnology-provided keyword to our number.
– Message frequency: Varies based on the services you use, but typically fewer than 4 messages per week unless an incident or outage requires more frequent alerts.
– Message & data rates: May apply. Carriers are not liable for delayed or undelivered messages.
– Opt-out: Reply STOP to any text to unsubscribe. You will receive one final confirmation message.
– Help: Reply HELP or email info@metnology.com for assistance.
– Consent is not required to purchase services. Alternate contact methods remain available.

6. Data Retention & Security
We retain personal data only as long as necessary for the purposes described above or as required by law, contracts, or compliance frameworks (e.g., HIPAA, CMMC). We apply administrative, technical, and physical safeguards—access controls, encryption, network monitoring, and staff training—to help protect your information.

7. Your Choices & Rights
Depending on your jurisdiction, you may have the right to request access, correction, deletion, or portability of your personal information, or to limit certain processing. To exercise these rights, contact us using the information below. We will verify your identity before acting on any request.

8. Contact Us
Metnology (WEEZ Solutions LLC)
Phone: 866-933-9123
Email: info@metnology.com
Mailing Address: Brandon, FL 33511 USA

9. Changes to This Policy
We may update this policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Significant changes will be communicated via our website, email, or SMS where appropriate.

If you have questions about this policy or our SMS program, contact us at info@metnology.com.